Contact
The quick ways
| What | How |
|---|---|
| General questions, bookings for six or more | hello@bluekettle.example |
| Phone (during opening hours) | (04) 555 0138 |
| Catering and private events | hello@bluekettle.example, subject line "Catering" or "Event" |
| Wholesale | hello@bluekettle.example, subject line "Wholesale" |
| In person | 48 Harbour Lane, Riverton |
How quickly we reply
Email is answered within one working day, usually the same morning. We do not monitor email in the evenings or on Mondays, which is our admin-free day. If something is urgent, phone the café during opening hours.
What to include
- Booking: date, time, number of people, and anything we should know about dietary requirements.
- Catering: date, delivery address, head count, which package, and when you need it set up by.
- Event: date, rough numbers, what kind of event, and whether you want the 3-hour or 6-hour slot.
- Wholesale: business name and address, your machine and grinder, and roughly how much coffee you use a week.
Feedback and complaints
Tell us at the counter if you can — we would much rather fix it while you are still here. If that is not possible, email and it goes to Mira directly. We reply to every complaint, and we do not use a template.
Lost property
We keep found items behind the counter for 30 days. Phones and wallets go in the safe — phone and describe it and we will hold it for you.